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Faai Steuer
Faai Steuer is vice-president of marketing at Cova Software, an award-winning cannabis retail platform trusted by more than 2,000 stores across North America. Recognized as Retail Software of the Year at the 2024 Emjay Awards, Cova helps dispensaries launch strong, stay compliant, and grow with confidence through its reliable point-of-sale, e-commerce, payment, and analytics solutions. With twenty years of experience in retail tech and consumer packaged goods, Steuer is passionate about helping cannabis entrepreneurs build successful, sustainable businesses.
Dispensary Loss Prevention: How SOPs Stop Shrinkage
Shrinkage is one of the most persistent threats to cannabis retail profitability — and most losses don’t come from smash-and-grabs, but from preventable internal breakdowns in procedure. The most reliable defense isn’t heavier locks or more cameras; it’s well-designed SOPs that hard-wire accountability into each step of operations. From cash handling to inventory transfers and close-of-day reconciliation, disciplined procedures create visibility, reduce human error, and deter misconduct. When paired with the right technology, SOPs move loss prevention from reactive damage control to proactive protection.