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Faai Steuer

Faai Steuer
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Faai Steuer is vice-president of marketing at Cova Software, an award-winning cannabis retail platform trusted by more than 2,000 stores across North America. Recognized as Retail Software of the Year at the 2024 Emjay Awards, Cova helps dispensaries launch strong, stay compliant, and grow with confidence through its reliable point-of-sale, e-commerce, payment, and analytics solutions. With twenty years of experience in retail tech and consumer packaged goods, Steuer is passionate about helping cannabis entrepreneurs build successful, sustainable businesses.
Customers consult a dispensary staff member at the counter while reviewing purchase options.

How to Choose the Right Cannabis Retail Business Model

Opening a dispensary isn’t just a licensing and build-out challenge. It’s also a business-model decision that shapes margins, control, and exit value. Here's a breakdown of the four common cannabis retail models — independent, franchise, licensing/hybrid, and managed operations — and an explanation about what changes (and what doesn’t) in startup costs. The key is alignment: capital structure, experience level, growth vision, and risk tolerance.
Laptop and tablet displaying abstract multi-store performance dashboards on a modern operations desk.

Scaling Cannabis Retail: What It Really Takes to Grow

Opening your first dispensary is a milestone. Scaling it — profitably, compliantly, and without burning out the team — is another challenge entirely. In cannabis, each new location behaves like a new regulated entity, with new approvals, licenses, and operational risk. This guide breaks down what retailers need before expansion: SOPs embedded into systems, consistent customer experience, portfolio-level reporting, disciplined inventory controls, and a tech stack that keeps every store compliant and visible as complexity grows.
A dispensary employee checks product inventory on a tablet while another works at a laptop behind the retail counter, illustrating back-of-house SOPs and operational oversight.

Dispensary Loss Prevention: How SOPs Stop Shrinkage

Shrinkage is one of the most persistent threats to cannabis retail profitability — and most losses don’t come from smash-and-grabs, but from preventable internal breakdowns in procedure. The most reliable defense isn’t heavier locks or more cameras; it’s well-designed SOPs that hard-wire accountability into each step of operations. From cash handling to inventory transfers and close-of-day reconciliation, disciplined procedures create visibility, reduce human error, and deter misconduct. When paired with the right technology, SOPs move loss prevention from reactive damage control to proactive protection.

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