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Tag: customer service
Dispensary Trends for Adults Over 40: What Mature Consumers Want
As the cannabis market matures, dispensaries are discovering the over-40 demographic prioritizes a specific set of retail values: clarity, education, and transparency. Moving beyond the flashy marketing and high-potency hype that often defines the industry, these shoppers seek out environments where they feel respected and informed. Winning their loyalty requires a shift toward education-led selling, where budtenders act as knowledgeable guides rather than high-pressure salespeople. From the importance of easily accessible lab results to the necessity of a navigable retail environment, these are the essential pillars for building long-term trust with this growing and influential consumer segment.
The Disastrous Effects of Bad Customer Service
Bad customer service can severely impact a business's bottom line. A survey by American Express revealed that 78% of customers have abandoned a transaction...
Customer Service: a Personal Touch in a Virtual World
Today’s cannabis consumers enjoy a variety of shopping options, with online orders and curbside delivery on the rise. However, a significant number of customers...
Lowell Herb Company Advertises Jobs for Pardoned, Nonviolent Offenders
LOS ANGELES – Cannabis producer Lowell Herb Company has launched an initiative to offer jobs and other employment resources to recently pardoned, nonviolent offenders...