Tag: Customer Experience

Operators at MJ Unpacked Atlantic City agreed that competing on customer experience — not price — is the key to surviving tight margins.

After winning thirteen trophies at the recent Best in Grass Illinois Awards, Revolution’s five dispensaries safely can be said to be among the best...

A UK survey found most cancer patients using prescribed medical cannabis reported symptom relief, improved quality of life, and low side effects.

At GreenPharms in Mesa, Arizona, cannabis shopping feels less like a counter transaction and more like a quick stop at the corner store. Customers grab a basket or cart, browse bright aisles, read labels, and compare products at their own pace, but budtenders remain available at the flower bar and checkout counter. Founder and CEO Marie Saloum spent two years navigating regulatory pushback to bring Arizona its first supermarket-style dispensary, and now she's planning a larger Phoenix flagship.

Zen Leaf operates dispensaries in 13 states, each shaped by different regulations, real estate constraints, and local culture. Instead of forcing a one-size-fits-all store model, the brand designs for consistency of experience: hospitality-led service, approachable education, and localized storytelling that still feels unmistakably Zen Leaf. Executive Vice President Robert Cohen explains how the company translates its “DNA and intention” across markets without losing the qualities that make cannabis retail feel human.

CASSELBERRY, Fla. —  Veterans Cannabis Care, a Florida-based 501(c)3 nonprofit dedicated to improving Veterans’ quality of life, has partnered with vape manufacturer CCELL and...

What Apple taught me about cannabis branding and customer experience I worked with Steve Jobs. Well, not really. I worked at Apple while Jobs was...

In 2019, I left a well-paying corporate career to work as a budtender in Denver. People thought I was nuts, trading in my comfortable...

In this rapidly evolving market, the interior design of a dispensary does more than merely showcase products; it also offers customers a unique and...

Designing a traditional retail store is challenging, but when that business is a dispensary, regulatory requirements may shape the design and customer experience. Market-specific...